I want to share with you a very surprising thing that happened to me on this Christmas Eve.
Now it may not seem like a big deal to those of you who do not follow my post regularly.
But to those of you who do, you will remember the long drawn out story concerning my laptop and the not so nice dealings I was having with the company where I had bought it and had purchased a warranty.
A short version of it is this:
Somehow (please don’t ask how, because I don’t know) I managed to lose everything on my computer;
all files, documents, pictures, programs.
You name it-I lost it!
But, by sheer luck, I somehow was able to reset the laptop and continue using it and adding new pictures, files, etc.
However, I still could not retrieve anything from the last year and a half that was lost.
I called the company and they agreed to see if they could restore everything I’d lost if I would drive the five hours South of here to get it to them.
They estimated it would take two weeks.
After four weeks I called, and called, and called to find out what was going on and when I would get my laptop back.
I was finally contacted and told at that time that all that I had managed to lose was indeed lost and gone forever…
I was greatly disappointed, but I knew there was a good chance that this was a possibility.
However, in two days when my laptop arrived, there was nothing on it!
There was no Internet or any programs uploaded Nothing.
And all of the new photos and documents were also inaccessible now.
I couldn’t believe it!
I had paid almost two hundred dollars for the warranties and this was the service I received in return.
I started all over again calling a new customer service person and being told they would call me back.
Then after never hearing back from that man I would call another one.
Instead of being apologetic to me they first informed me that it wasn’t possible that they could have done anything to my laptop!
After all, they where all experts.
What were they insinuating? That I purposely sabotaged by own computer? Sure I wanted to spend many frustrated hours and days on the phone talking to one person and then another.
Did they really think that I was that lonely?
Or that I for some unknown reason just wanted to give there company a bad name?
One of the customer service fellows even wanted me to be informed that the service they had performed on my laptop was specially reserved for their business customers only and the cost was over a thousand dollars, so I shouldn’t be complaining.
Somehow all of these stories just didn’t jive!
Experts, thousand dollar services, yet I get a laptop returned to me that is not even usable.
Honestly, I know this short version seems really, really long and I’m no where near done yet.
So if you need to warm up that coffee or tea, now is a good time to do so.
Yes, this is the short version!
I’m leaving out the petty insults and other details that just aren’t worth rehashing.
Good, now back to my story (true story).
Because I was persistent they finally agreed that they would look again at my laptop if I wanted to drive the five hours one-way South again to bring it in.
This, my friends was the middle of December.
I live above the North shores of Lake Superior and at this time of the year Winter snow squalls often come up on the lake causing Hwy. 17 North to be closed to all traffic!
In fact my Blogger friend, Laurie, who lives in the Soo was keeping me informed as to whether it was safe to travel and whether the highway would be opened again or not.Now this is where I’m going to shorten the story.Before I went I called ahead and talked to a FEMALE Dept. Manager who was the only kind, professional, and helpful person I had spoken to in this store. I believe to this day that she is the only reason that my situation was FINALLY resolved.We safely made it to the store. The technician who was supposed to be there to look at my laptop wasn’t, so I ended up leaving it again.This was Dec.13th.NOW IF YOU READ NOTHING ELSE READ THIS.IT IS THE CRUX OF THE STORY!!On the eve of Dec.24th the local delivery lady knocked on my door and handed me the box containing the long awaited laptop.
It had been in the back of the cold truck so Tim suggested that I should let it warm before turning it on.
I don’t think I can even begin to describe to you the level of emotions that I was experiencing when the time came to push that power button, ladies.
It. Was. Christmas Eve. After. All.
If I turned it on and they still hadn’t managed to fix it I knew I would most likely be filled with some very un-nice thoughts!
I almost didn’t bother……
But, with bated breath I bravely pushed the power button.
And this is what is the miracle of it all…..
~EVERYTHING WAS RESTORED~
The whole year and a half of files, photos, etc. that they said the THOUSAND DOLLAR EXPERTS could not restore was all there again in it’s original state!
I don’t know how this happened….
I know it had to be done at the local level.
But to me it was truly a Christmas miracle.
I now have all the photos of my children and grandchildren restored!
My youngest sons wedding photos restored!
Our last trip to the Yukon, also, restored!
I could just go on and on…..
I don’t know why I had to go through this two month ordeal of frustration and all the headache that came with it; especially trying to maintain my blog on Tim’s out-dated computer this whole time!
It has really given me cause to stop and consider God’s purpose for it all as I move forward into the new year.
I feel like I was living Genesis 50:20
As for you, you want evil against me, but God meant it for good in order to bring about this present result…..
Now I just wonder what this result will be?
I only hope and pray that I can somehow use this crazy thing called the Internet to bring glory to our Saviour!